Last updated: [1/5/2024]

This Privacy Policy explains how Naravoco (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from Naravoco.com (the “Site”) or communicate with us (collectively, the “Services”). By using our Services, you agree to the collection, use, and disclosure of your information as outlined in this policy. If you do not agree, please discontinue using our Services.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or comply with legal and regulatory requirements. Updates will be posted on this page, with the “Last Updated” date updated accordingly.

How We Collect and Use Your Personal Information
We collect personal information to provide and improve our Services, comply with legal obligations, and protect our rights and those of our users. The specific information collected depends on how you interact with us.

In the past 12 months, we have collected personal information through:

1. Direct Interactions – Information you provide when using our Services, including:

   • Basic contact details (name, address, phone number, and email).
   • Order details (billing/shipping addresses, payment confirmation, and phone number).
   • Account details (username, password, and security questions).
   • Shopping activity (items viewed, added to your cart, or wishlisted).
   • Customer support communications (messages or queries sent via our Site).

2. Other Sources – Information collected from:

   • Cookies and analytics tools to monitor website activity.
   • Third-party service providers (e.g., payment processors or delivery partners).

What Personal Information We Collect
The types of personal information collected include:

• Contact Information: Name, email address, phone number, and mailing address.
• Order Information: Details required to process your purchase.
• Account Information: Login credentials and security details.
• Shopping Data: Preferences, browsing behavior, and interactions on our Site.

We use this information to:

• Process orders and provide requested Services.
• Communicate with you regarding your purchases or account.
• Improve our Site and Services.
• Comply with legal obligations and enforce terms of service.

If you have any questions about this Privacy Policy or how your data is handled, please contact us.

Some features of the Services may require you to provide certain information about yourself. While you may choose not to provide this information, doing so may limit your ability to use or access specific features.

Information We Collect Through Cookies
We automatically gather data about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This data may include details about how you access and use our Site and account, including device information, browser type, network connection details, IP address, and other related information.

Information We Obtain from Third Parties
We may collect additional information about you from third parties, such as vendors and service providers acting on our behalf, including:

• Companies like Shopify that support our Site and Services.
• Payment processors that collect information (e.g., bank account, credit or debit card details, billing address) to fulfill orders and process payments.
• Data collected when you visit our Site, interact with our advertisements, or engage with our Services through tracking technologies like pixels, cookies, and third-party analytics tools.

Information obtained from third parties will be treated in accordance with this Privacy Policy. However, we are not responsible for inaccuracies in the data provided by third parties or for their privacy practices. Refer to the section below on Third-Party Websites and Links for more details.

How We Use Your Personal Information
We use your information to:

• Provide Products and Services: Process payments, fulfill orders, notify you about your account or transactions, and facilitate returns or exchanges.
• Marketing and Advertising: Send promotional communications via email, text, or postal mail and display advertisements.
• Security and Fraud Prevention: Detect, investigate, or act on suspicious or illegal activities.
• Communications: Respond to customer inquiries and improve our Services.

If you create an account, you are responsible for keeping your credentials secure. Contact us immediately if your account is compromised.

Cookies
Our Site uses cookies to enhance user experience, track usage, and optimize Services. For more details, visit Shopify’s Cookie Policy at https://www.shopify.com/legal/cookies.

Most browsers accept cookies by default, but you can adjust your settings to block or remove them. Note that disabling cookies may affect the functionality of some Services.

How We Disclose Personal Information
In certain cases, we may share your personal information with third parties for legitimate purposes, as outlined in this Privacy Policy.

We may disclose your personal information to the following parties for various purposes, as outlined in this Privacy Policy:

• Vendors or third-party providers performing services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• Business and marketing partners, including Shopify, to provide Services and advertise to you.
• When you request or authorize us to disclose your information to third parties, such as for social media integrations or shipping products.
• Affiliates within our corporate group, to run our business effectively.
• In connection with business transactions such as mergers or bankruptcies, or to comply with legal obligations (e.g., subpoenas or enforcement of terms of service).

Over the past 12 months, we have disclosed the following categories of personal and sensitive information for the purposes outlined above:

Categories of Information:

• Basic contact details and certain account information (e.g., name, email, order details).
• Commercial information such as shopping behavior and customer support history.
• Internet or network activity, such as Usage Data.

Recipients:

• Vendors and service providers (e.g., payment processors, shipping partners).
• Business and marketing partners.
• Affiliates.

We do not disclose personal information for the purposes of inferring characteristics about you.

User-Generated Content
The Services may allow you to submit content, such as product reviews, to public areas of our Site. Please note that any information submitted in this manner is public and may be viewed or accessed by anyone.

We are not responsible for ensuring the security or privacy of any publicly available information you choose to share. You should use caution when deciding what to make public.

Third-Party Websites and Links
Our Site may include links to third-party websites or platforms. We do not control or endorse their privacy practices, and we encourage you to review their privacy policies before sharing your information.

Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow these links, we recommend reviewing the privacy policies and terms of the third-party sites, as we are not responsible for their practices.

We do not guarantee the accuracy, completeness, or reliability of information found on such sites. Information you share on public or semi-public platforms, including third-party social networking platforms, may be visible to other users of the Services or to users of those third-party platforms. Our inclusion of such links does not imply endorsement of their content or operators unless explicitly stated on our Services.

Children's Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 16. If you are the parent or guardian of a child who has provided us with personal information, please contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge of “sharing” or “selling” (as defined under applicable laws) the personal information of individuals under 16 years of age.

Security and Retention of Your Information
We take reasonable measures to protect your personal information; however, no security system is completely impenetrable. We cannot guarantee the absolute security of your data. Any information you send to us may not be secure while in transit, so we strongly recommend avoiding unsecure communication methods for sharing sensitive or confidential information.

Information we collect is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.